privacy policy

1. Scope of application

This privacy policy applies to you (the user of this website) and XProdLabThe relationship between (the owner of this website and the service provider). This policy applies to all information we collect through your use of this website or that you actively provide.

This privacy policy does not apply to third-party websites or services linked to through this website (such as social platforms, third-party payment platforms, etc.). Please read the privacy policies of third-party services before using them.

2. Information we collect

2.1 Information you actively provide

• Account registration information: mobile phone number/email, password (encrypted storage), company/contact information
• Order placement and fulfillment information: receipt information, order information, payment information (we do not save complete bank card information)
• Service-related information: inquiry information, communication records, after-sales and quality inspection feedback
• Files you upload or send: 3D models, 2D drawings, BOM, specifications, process requirements, etc.

2.2 Information we automatically collect during your use

• Device and log information: IP address, browser type, operating system, access time, page browsing records, clicks and interaction behaviors
• Information generated by cookies and similar technologies: used for login status, preference settings, analysis and performance optimization (see Article 5 for details)

2.3 Types of information related to business in mainland China

• Company name, unified social credit code, billing information
• Consignee’s name, contact number, shipping address
• Invoice header, tax number, email address
• Uploaded 3D models, 2D drawings, BOM and technical description files
• Online communication records, customer service work orders, and after-sales communication content

3. How we use information

In order to provide you with services and optimize your experience, we may use information for the following purposes:

• Provide custom manufacturing services: quotation, ordering, production coordination, quality management, delivery and after-sales
• Account management and security: identity verification, risk control, fraud prevention, attack prevention
• Customer support: respond to inquiries, handle complaints, disputes and after-sales
• Operation and improvement: statistical analysis, function optimization, and improvement of service quality
• Compliance requirements: tax, financial audit, regulatory or legal requirements

3.1 Legal basis for processing personal information (Mainland China)

In accordance with the "Personal Information Protection Law of the People's Republic of China", we process your personal information under the following circumstances:

• Necessary for the conclusion and performance of contracts (for example: quotation, ordering, production, delivery, after-sales)
• Necessary to fulfill legal obligations (for example: invoicing, taxation, finance and auditing)
• Obtain your separate consent (for example: marketing subscriptions, some non-essential cookies)
• Other situations stipulated in laws and regulations

4. How we share, transfer and publicly disclose information

4.1 Sharing

We only share information to the extent necessary to achieve the purposes stated in this policy and take necessary contractual and security measures. Possible shared objects include:

• Manufacturing and supply chain partners: for quote evaluation, manufacturing, quality testing and delivery
• Logistics service provider: used for transportation, delivery and receipt
• Payment and settlement service provider: used to complete payment and reconciliation (we do not save complete payment sensitive information)
• Cloud services and technology service providers: used for website operation, data storage, security protection and monitoring
• Invoicing and financial tax service agencies: used for invoicing and compliance auditing

4.2 Transfer

In the event of a merger, spin-off, acquisition, asset transfer and other transactions, your information may be transferred as part of the transaction. We will require the new holder to continue to be bound by this Privacy Policy, or to re-obtain your authorization and consent (if required by law).

4.3 Public disclosure

We will not publicly disclose your personal information unless required by laws and regulations or with your explicit consent.

5. Cookies and similar technologies

We use cookies and similar technologies to support site functionality, improve your experience and perform statistical analysis. You can manage or delete cookies in your browser settings.

5.1 Cookie types and uses

• strictly necessary: Used for core functions such as login, shopping cart, and payment process.
• Analytical/Performance: Used for statistical access and performance monitoring to help us improve our services
• Functional: Used to remember language, region, preferences
• Targeted/advertising type (if applicable): Used to show you more relevant content; if involved, your consent will be asked

If you disable cookies, some features may not work properly.

6. Data storage and security

In principle, we store the personal information of mainland Chinese users on servers within China (if business requires cross-border transmission, see Article 10 for details).

We adopt security measures such as access control, encrypted transmission, log auditing, and permission classification to prevent data from unauthorized access, leakage, tampering, or loss.

If you suspect an information security incident has occurred, please contact: info@xprodlab.com。

7. Data retention period

We only retain your personal information for the minimum period necessary to fulfill our business purposes.

After the retention period expires, we will delete or anonymize the relevant data, unless otherwise provided by laws and regulations.

8. Your rights

According to Chinese law, you have the following rights:

• Query and copy your personal information
• Correct and supplement your personal information
• Delete your personal information
• Withdrawal of consent (without affecting processing based on consent before withdrawal)
• Cancel account
• Ask us to explain our processing rules

8.1 Ways to exercise rights

You can submit a request by contacting us via:

• Mail:info@xprodlab.com
• Website online customer service or contact form

We will respond within 15 working days (unless otherwise provided by laws and regulations).

9. Protection of minors

This website is mainly intended for corporate and adult users. If you are a minor, it is recommended that you use the service under the guidance of a guardian. If we find that a minor has provided personal information without the consent of the guardian, we will take steps to delete the relevant information.

10. Cross-border transfers

If it is really necessary to transfer personal information outside mainland China due to cloud services, technical support, overseas customer delivery, etc., We will comply with Chinese legal requirements, take necessary measures (such as separate consent, signing of standard contracts, completion of security assessments or filings, etc., as applicable), and ensure that the recipient has sufficient protection capabilities.

11. Changes to Privacy Policy

We may update this policy based on business needs or legal requirements. After the update, we will remind you through announcements on this page or other reasonable means. Your continued use of the service is deemed to have read and agreed to the updated Privacy Policy.

11.1 Person in charge of personal information protection

We have designated a person in charge of personal information protection who is responsible for handling matters related to personal information protection.

12. Contact

If you have any questions about this privacy policy, please contact us:

XProdLab

Mail:info@xprodlab.com