Terms and Conditions

1. Our services

https://xprodlab.com/ is an custom manufacturing platform known for its affordable and high-quality operations, specializing in a variety of services including CNC machining, 3D printing, sheet metal, and more.

2. About us

Company information: XProdLab is affiliated to Yuxin Digital Technology (Shenzhen) Co., Ltd., address: Room 302, Building 4, Jinyuda Industrial Park, No. 68 Guangshen Road (Shajing Section), Baoan District, Shenzhen City, Guangdong Province.

XProdLab is a parts processing service trading platform. We may provide customers with quotations, deal matching, production coordination, order follow-up or related information services through self-operated services, platform cooperative companies or other audited processing service providers.

In these Terms, "XProdLab Platform" refers to the online inquiry, quotation, order coordination, information display and transaction matching services provided through xprodlab.com and related systems; "Yuxin Data Intelligence", "we" or "us" refers to Yuxin Data Intelligence Technology (Shenzhen) Co., Ltd. and the XProdLab platform operated by it; "Platform partner company" or "service provider" refers to a third-party entity that has been reviewed by the platform and may independently undertake specific processing services and form a direct transaction relationship with customers; "Self-operated services" refers to services that are directly undertaken, collected, invoiced or performed by Yuxin Digital or XProdLab as counterparties to the contract; "Services undertaken by cooperative companies" refers to services that are directly undertaken, collected, invoiced or performed by the platform cooperative company or service provider as the counterparty to the contract.

3. Our contract with you

3.1 Establishment of contract

By using the Site or Services, you acknowledge that you have read, understood and agree to be bound by these terms and conditions (the "Terms") and agree to enter into a contract (the "Contract"). If you do not agree to these Terms and Conditions (Terms), you should not use the Service and access the Website. The validity of the terms of this Agreement shall not be changed by trade customs, industry customs, business practices or past transaction practices.

3.2 Complete Agreement

This Contract is our entire agreement relating to this subject matter and supersedes any previous agreements we have with you, including any confidentiality agreements. You confirm that you have not relied on any statement, promise, representation, guarantee or guarantee not set out in the Contract.

3.3 Contract language and version validity

The Chinese version of these terms and contracts shall prevail. If we provide translations in any other language, it is for ease of understanding only; If there is any inconsistency or ambiguity between the translated version and the Chinese version, the Chinese version shall prevail.

3.4 Platform partner companies undertake services

For some processing services, XProdLab may only act as a platform party, information presenter, deal maker or introducer to recommend, transfer or introduce your needs to platform partner companies or other processing service providers. If you and such cooperative companies or service providers separately sign orders, purchase contracts, technical agreements, quality agreements, confidentiality agreements or other transaction documents, the rights and obligations, performance responsibilities, quality responsibilities, payment settlement, after-sales processing and dispute resolution under such documents will be directly borne and handled by you and the corresponding cooperative company or service provider. Unless XProdLab expressly signs such documents in writing as the counterparty to the contract, XProdLab will not become a party to the transaction contract between you and the partner company by providing platform, matching, introduction, communication assistance or order follow-up services.

3.5 Transaction subject confirmation and document priority

The actual contract counterparty for each service shall be the subject stated in the quotation, order confirmation page, procurement contract, technical agreement, payment notice, invoice information or transaction documents separately confirmed by both parties. If the above documents clearly state that the platform partner company or service provider will undertake the work, then the partner company or service provider will be the performance entity and responsible entity for the order. If the XProdLab brand logo and partner company information appear simultaneously on the platform page, order process or transaction document, the XProdLab brand logo only indicates the source of the platform or platform services, and does not necessarily mean that XProdLab or Yuxin Digital is the counterparty to the processing service contract for the order.

4. Order placement and confirmation

4.1 Registration

You can use https://xprodlab.com/ Sign up and place your order using a valid email address and shipping information. You need to set a password when registering and ensure that the password is kept confidential and cannot be shared with others.

4.2 Get a quote

To obtain a product quote, you can send us product specifications using our electronic form or email, or upload or attach electronic computer-aided design (CAD) files in the relevant format specified on our website. You can also contact us by phone. However, we recommend that you use the online quotation system as a recommended method for quotation and order management and tracking. We aim to send you a quote within 1 working day if ordered between 9am and 6pm Monday to Friday, 2 working days otherwise. Quotes are valid for 5 days only and may be revised at any time due to changes in exchange rates, freight or raw material costs.

4.3 Submit order

If you wish to order goods based on the quotation we provide, you can do so via https://xprodlab.com/ Pay online, by bank transfer or (for approved customers only), via purchase order. Each order is an offer by you to purchase the goods (goods) specified in the order, subject to your compliance with these Terms.

4.4 Acceptance of orders

Acceptance of your order by us or the actual undertaking party stated in the order document will occur when the corresponding party formally accepts it, which may be through email, order confirmation page, contract document or other electronic notification. After the order is accepted, you will form a contractual relationship with the counterparty specified in the order document; before accepting the order, we or the actual undertaking entity will confirm that the corresponding manufacturing partner or service provider agrees to produce or provide related services.

If a service is directly undertaken by a platform partner company or other service provider, and a contract or order document is signed between you and the partner company or service provider, the order acceptance, contract establishment, performance entity and related responsibilities shall be subject to the documents signed or confirmed by you and the partner company or service provider. In this case, XProdLab only provides platform, introduction, information transmission or assistance communication services, and does not assume joint and several liability, supplementary liability or guarantee liability for the performance, breach of contract, quality disputes, delivery disputes, payment disputes or other disputes of the partner company or service provider.

For services undertaken by cooperative companies, the platform will prompt the actual undertaking entity, payment entity, invoicing entity or after-sales processing entity through quotations, order confirmation pages, contract documents, payment notices, invoice information or other transaction documents within a reasonable and feasible scope. For example, XProdLab or Yuxin Digital only collect payments, transfer information, send notifications or provide order follow-up services for the purpose of platform settlement, collection and payment, technical services or transaction assistance. Therefore, they will not naturally become the counterparty to the processing service contract or assume liability for the performance of the cooperative company.

Before confirming an order, signing a contract, arranging payment or requesting the issuance of an invoice, you should check the undertaking entity, payment entity, invoicing entity, delivery arrangement and after-sales responsibility entity stated in the relevant transaction documents. If you have any questions about the actual transaction entity or responsible entity, you should contact the XProdLab platform for verification before confirming the order, signing the contract or making payment; if you continue to confirm the order, sign the contract or make payment, you will be deemed to have understood and accepted the transaction entity arrangements stated in the corresponding transaction documents.

4.5 Situations in which orders cannot be accepted

If we or the actual undertaking are unable to accept your order, we will notify you promptly and avoid charging you for the goods. This may occur for a variety of reasons, such as the inability to produce certain parts as requested, the manufacturer's inability to fulfill the quotation due to unforeseen resource constraints, The minimum requirements imposed by us or the actual undertaking entity based on the credit reference obtained for you are not met, an error is discovered in the price or description of the goods, or we or the actual undertaking entity are unable to meet the delivery deadline specified by you.

4.6 Order number

We or the actual undertaking entity will assign an order number to your order and inform you of the order number when accepting your order. If you can tell us your order number when contacting us, it will help us process your order better.

4.7 Sales scope

Our company is committed to serving customers all over the country. However, it should be noted that all orders placed through our platform must comply with the laws and regulations of the country. This is not only a legal requirement, but also our commitment to commercial fulfillment.

5. Technical specifications

5.1 It is your responsibility to ensure that the specifications provided to us in written or electronic form are correct.

5.2 Unless otherwise stated on the quotation, we will not quote or process based on engineering drawings, but will only quote or process through the quotation selection box on the platform.

5.3 We are not responsible for any discrepancies between the CAD file and the PDF file, if any such discrepancy occurs we will design to the specifications stated in the 3D CAD model file or 2D file (for sheet metal only), And design according to point 2, the platform selection box on the quotation form to avoid production delays.

5.4 It is your responsibility to ensure that the CAD file format containing the required parts is a single-body file and not a multi-body or assembly file. We are not responsible if parts are produced incorrectly due to the use of multibody files. Once an order has been submitted and production has begun, we will not refund any monies if multi-body files were provided via email or uploaded to the Platform.

5.5 Where tolerances are marked on drawings or selected using the XProdLab platform, the tolerance requirements must be met before any secondary finishing operations such as sandblasting, anodizing and any other post-primary production process. Therefore, when designing your part, you must leave allowance for secondary machining to accommodate any additional machining you may need.

5.6 The proportions and units of any parts transferred or uploaded to us must be in metric units (mm). If a 2D file of sheet metal is transferred, the drawing provided must be in 1:1 flattened DXF format. Because the parts will be manufactured in this format.

5.7 If there are any requirements regarding infrastructure, working environment, contamination, cleaning or preservation, these must be notified to us at the time of inquiry and included in the "Remarks" section as part of the inquiry.

6. Your right to return or exchange goods

6.1 Engineering change application

If you wish to make changes to the goods you have ordered, please contact us as soon as possible and provide a completed Engineering Change Request document. Effective April 23, 2024, our policy has been updated as follows; We do not accept engineering change requests for orders worth less than $10,000. If your order exceeds 10,000 yuan, you can submit an application. In addition to the change cost, a service fee of RMB 200 is required for each application. Submitting an Engineering Change Request (ECR) can significantly change lead times and/or part manufacturing costs.

6.2 Order cancellation

As of April 3, 2023, our policy has been updated as follows: To keep us competitive, we do not allow order cancellations of any kind and all sales are final. Regardless of whether the customer cancels the purchase order, payment obligation remains in effect. These terms and conditions take precedence over any customer terms or conditions when using XProdLab’s services, Regardless of time, commercial terms or any other agreement. This is necessary for XProdLab to adhere to standardized processes and fulfill our commitment to provide competitive services.

7. Delivery, transfer of risk and title

7.1 We will usually contact you during the ordering process to advise you of the estimated delivery date. In some cases, our provision of services to you may be affected by events beyond our control. Please see clause 16 (Events beyond our control) for our liability in this situation.

7.2 Delivery will be complete once the goods have been unloaded to the delivery address specified in your order and the goods will then be at your risk.

7.3 You acquire title to the goods once we have received payment in full, including all applicable delivery charges, duties and taxes.

7.4 If we fail to deliver the goods, our liability is limited to the cost of procuring substitute goods of similar description and quality on the cheapest market, less the cost of the goods. However, we will not be liable if delivery of the Goods is not possible due to events beyond our control or due to your failure to provide appropriate delivery instructions or any other instructions relevant to the supply of the Goods.

7.5 If you fail to pick up the goods within 10 days from the date when the company notifies you that the goods are ready for delivery, we have the right to resell some or all of the goods.

7.6 Domestic delivery scope and transportation methods

For orders in mainland China, we usually arrange domestic express delivery, LTL/dedicated line logistics or other transportation methods for delivery. The specific transportation method is subject to the order confirmation, quotation or shipping notice. If you have special requirements regarding the shipping method, arrival time window, signature requirements, whether to go upstairs/whether to deliver to the factory, etc., you should inform us in writing before placing the order or confirming the order.

7.7 Domestic shipping charges and surcharges

Domestic freight and possible additional charges (including but not limited to remote area surcharges, over-length and over-weight surcharges, delivery upstairs/factory service fees, secondary delivery fees, etc.) will be subject to the platform display or quotation before you confirm the order. If the fees change due to changes in delivery address or service requirements, we will notify you and implement the changed fees.

7.8 Signing for receipt, unpacking and inspection and exception handling

Please check whether the outer packaging is intact when signing for it, and it is recommended to unpack and inspect the goods on the spot. If you find that the outer packaging is damaged, damp, obviously squeezed and deformed, the quantity is in short supply, or there is suspected transportation damage, please: (1) Note exceptions on the receipt form/electronic receipt; (2) Keep the outer packaging and logistics manifest; (3) Take photos/videos to retain evidence; and contact our customer service/docking personnel as soon as possible. If you fail to provide proof of the above exceptions when signing for receipt or within a reasonable period after signing for receipt, it may affect our claim settlement or remediation with the carrier.

7.9 Accuracy of address information

You should ensure that the consignee's name, phone number, address, zip code and other information are accurate, and ensure that the consignee is qualified to sign for receipt. You are responsible for delays, returns, secondary delivery or additional costs caused by incorrect information provided by you, failure to contact, refusal, no one to sign for delivery, or failure to sign for delivery at the agreed time/method.

8. International Shipping

8.1 If you order goods from our website to be shipped outside of mainland China, your order may be subject to import duties and taxes, which will be collected when the goods are delivered to their destination. Please note that we have no control over these fees and cannot predict their amounts.

8.2 You will be solely responsible for payment of any such import duties and taxes. Please contact your local customs office for more information before placing your order.

8.3 You undertake to comply with all applicable laws and regulations of the country to which the goods are destined and to notify us of any applicable export licenses. We will not be liable if you breach any such law and you will indemnify us for any loss or damage (including reasonable legal costs) suffered by us arising from your breach of this warranty.

8.4 Warehouse warehousing services can be arranged through negotiation according to specific circumstances: some of our production partners can provide this service. If not, our company can also entrust an insured third party to store the goods.

9. Product prices and delivery charges

9.1 The price of the goods will be based on the quotation reported to you and will be valid for 5 days.

9.2 Prices for goods may change at any time, including when you place an order or receive a purchase order. This only occurs if raw material costs, transportation costs or exchange rates fluctuate by more than 5%. If fluctuations occur, we will notify you of any changes to the costs you need to pay.

9.3 The price of the goods does not include transportation costs. Our shipping costs will be communicated to you via the website or through a quote before you confirm your order.

9.4 Our platform has completed a large number of delivery requirements. Despite our best efforts to rationalize the pricing system on our website, some processing services on our website may contain pricing errors. If we discover an error in the price of the goods you have ordered, we will contact you to inform you of the error and choose the correct price for you to continue purchasing the goods or cancel your order. We will not process your order until we receive your instructions. If we are unable to contact you using the contact details you provided during the ordering process, we will treat the order as canceled and notify you in writing. If we inadvertently make an obvious and unmistakable pricing error when processing your order and you could have reasonably identified the error through negligence, we reserve the right to cancel the supply of the goods and to refund any monies paid.

10. Payment method

10.1 You can use a debit card or credit card to pay for the goods through our Stripe payment gateway, or pay for the goods through bank transfer through a purchase order (subject to negotiation and confirmation by both parties), or scan the payment code provided by the platform to pay.

10.2 Goods and all applicable delivery charges are payable prior to payment unless otherwise agreed.

10.3 If you fail to pay the amount before the due date, we will charge interest on the overdue amount based on the Bank of China loan interest rate plus an annual interest rate of 2%. The interest accrues on a daily basis from the date of payment (including the period before and after the judgment) until all overdue amounts are actually paid. You must pay us interest and all overdue amounts.

11. Credit Terms

11.1 For companies with an order amount exceeding 2,500 yuan, multiple orders or repeated orders, we provide the option of "pay using purchase orders".

11.2 You must pay all invoices according to the separately agreed payment period from the date of issuance of the invoice.

11.3 For all orders that include molds, XProdLab requires you to pay for the molds in advance.

11.4 We may require an advance payment from you before we can fulfill your order.

11.5 Unless otherwise agreed, all amounts due shall be paid by credit card or bank transfer as instructed by XProdLab. All fees associated with your payment method are your responsibility.

11.6 If an amount due is not paid on time, overdue payment interest shall be charged at a monthly interest rate of 2% or the highest interest rate permitted by applicable law (whichever is lower) from the due date to the date of full payment.

11.7 In addition, in the event of any overdue payment, XProdLab reserves the right to suspend delivery of parts to you or restrict your subsequent orders until all amounts due are paid in full.

12. Your obligations

12.1 Rights and responsibilities for uploading design files

You must have the legal rights to upload the design files. If you submit a design file by uploading or email, you are deemed to have guaranteed to us that the use of the design file (or products based on the design) by our company and manufacturers will not infringe the rights of any third party. If a breach of this warranty causes us to suffer loss or damage (including reasonable legal fees), you will be liable for compensation. We reserve the right to disclose your identity to third parties who claim that content you upload to this platform infringes upon their intellectual property rights.

12.2 Private contact with the manufacturer is prohibited

Once a quote has been given or goods delivered, you must not attempt to deal directly with the manufacturer concerned for a period of 3 years after your last quote or delivery from us. Any such transaction will breach the terms of this Agreement and will entitle us to reasonable compensation for any losses we suffer as a result of such breach.

12.3 Network security

You may not upload viruses, Trojans, malware or other harmful content to our system.

13. Product warranty

13.1 We or the actual undertaking entity will manage the quality of the production supply chain through a well-documented audit process. If required, we or the actual undertaking entity may receive a complete inspection report and certificate of conformity from the manufacturing partner for internal use (not provided to the buyer). If the order document stipulates that XProdLab or Yuxin Digital will provide an inspection report, we will conduct the corresponding inspection as agreed and provide a formal inspection report to confirm that the goods meet the specifications required by the platform or the order document. If you have customized inspection requirements, we or the actual undertaking entity will provide a quotation based on the specific circumstances before accepting the order.

13.2 Subject to clause 12.1, you confirm that the products are produced in accordance with the technical specifications and design documents provided by you. The company only conducts quotation and production operations through the drop-down/select box options in the platform quotation form or the demand list provided by you. Accordingly, except for the scope of handling quality objections stipulated in Articles 13.3 to 13.4 below, the Company does not make any guarantee or representation as to whether the products meet your needs, are suitable for specific purposes, or are of satisfactory quality. Responsibility for technical limitations, manufacturing processes, technology or material selection that adapts to your application scenario is always yours, not ours. Our company will not accept any claims due to your lack of technical knowledge.

13.3 Quality objection handling (subject to clause 12.1), if the following conditions are met at the same time:

• 13.3.1 If some or all of the goods do not conform to the specifications listed in the 2D/3D CAD model and platform selection box on the quotation form, you must notify us in writing within 5 working days of delivery and complete our "XProdLab" defective product report form.
• 13.3.2 You must return the relevant goods to us within 5 working days after receiving the notification mentioned in this clause 13.3.1.
• 13.3.3 We or the actual recipient are given a reasonable opportunity to inspect the goods;
• 13.3.4 If requested by us, you must return the goods to us at your own expense. We will endeavor to resolve any issues with our manufacturing suppliers which may include, where appropriate, the replacement of defective goods.

13.4 We will not be liable for any breach of the warranty provided in clause 13.3 in the following circumstances:

• 13.4.1 Your further use of the Goods after notifying us in accordance with clause 13.3.1;
• 13.4.2 The defect is caused by our strict compliance with the CAD files, drawing designs or technical specifications submitted by you through the quotation form (not the information contained in the PDF file);
• 13.4.3 You modify or repair the goods without our written consent;
• 13.4.4 The defect is caused by normal wear and tear, intentional damage, neglect or abnormal storage or working conditions;
• 13.4.5 Any differences in the Goods from the description/specification are due to adjustments necessary to comply with applicable legal or regulatory requirements.

13.5 We are only responsible within the scope of quality objection handling agreed in Articles 13.3 to 13.4.

13.6 These terms also apply to any repair or replacement parts we supply to you.

14. Our responsibilities (please pay special attention to this clause)

14.1 These Terms do not limit or exclude any liability that cannot be limited or excluded by law, including but not limited to liability for personal injury or death caused by our fault, liability for fraud or fraudulent representation, and other liabilities that cannot be limited or excluded by law.

14.2 To the fullest extent permitted by law and without prejudice to clause 14.1, For any loss or liability arising out of or in connection with the formation, performance, modification, termination of this contract, Whether due to contractual liability, tort liability (including negligence), breach of statutory duty or other reasons, We are not responsible for the following losses:

• 14.2.1 Loss of profits, sales, business or revenue;
• 14.2.2 Loss, leakage, damage or inability to use data, information or software;
• 14.2.3 Loss of business opportunities;
• 14.2.4 Loss of expected savings;
• 14.2.5 Loss of goodwill or reputation;
• 14.2.6 Any indirect, incidental, punitive or consequential losses.

14.3 To the fullest extent permitted by law and without prejudice to clause 14.1, Our entire liability under or in connection with this contract (including but not limited to breach of contract, tort, negligence or other reasons) The cumulative maximum liability for compensation shall be limited to the total price actually paid by you for the relevant orders that triggered such liability.

14.4 Except as expressly provided in these Terms, to the maximum extent permitted by law, We make no warranties, conditions or promises, express or implied, including but not limited to merchantability, fitness for a particular purpose, satisfactory quality, etc. You should evaluate and confirm whether the products and services meet your specific purposes, application scenarios and compliance requirements.

14.5 For services directly undertaken by a platform partner company or other service provider, and for which you and the partner company or service provider sign a contract, order or other transaction document, XProdLab only acts as a platform, matchmaker, introducer or communication assistance party. Any disputes, claims, losses, expenses or liabilities arising between you and the cooperative company or service provider due to quotation, contract signing, payment, production, quality, delivery, after-sales, intellectual property rights, confidentiality, breach of contract or other matters, It should be resolved by you and the cooperative company or service provider based on the documents signed or confirmed by both parties and applicable laws. Unless otherwise mandated by law or XProdLab expressly promises otherwise in writing, XProdLab shall not be liable for compensation, joint and several, supplement, guarantee or other liability for such disputes, claims, losses, expenses or liabilities.

14.6 Any liability limitation or disclaimer in these Terms shall not limit or exclude liabilities that cannot be limited or excluded by law. This includes but is not limited to liability caused by intentional or gross negligence of XProdLab or Yuxin Shuzhi, liability for protecting consumer rights that should be borne by the platform according to law, liability arising from failure to take necessary measures in accordance with the law when knowing or should have known that the platform partner company was infringing upon the legitimate rights and interests of users, and other liabilities that cannot be excluded or limited by standard terms according to law.

14.7 When a dispute arises over the services undertaken by a partner company, XProdLab can assist both parties in communicating, transferring information, providing platform order records, or assisting in contacting the relevant partner company based on the actual situation. Such assistance is not deemed as XProdLab’s recognition as the counterparty to the processing service contract, nor is it deemed as XProdLab’s guarantee for the partner company’s performance, quality, delivery, after-sales or compensation obligations.

14.8 Unless XProdLab or Yuxinshuizhi expressly commits otherwise in writing, XProdLab does not make express or implicit guarantees for the platform partner's or service provider's qualifications, production capacity, quotation, delivery time, processing results, quality commitments, payment fulfillment, after-sales commitments, compensation capabilities, or continued operating capabilities for the partner company's undertaking of services. XProdLab conducts access review, data retention, communication and coordination, order follow-up or platform management of partner companies, which does not mean that XProdLab assumes responsibility for all performance behaviors of partner companies.

14.9 If you purchase or use platform services as a consumer, these Terms do not exclude or limit your consumer rights in accordance with applicable laws and regulations. Agreements in these Terms regarding liability limitations, exemptions, division of transaction entities, or dispute resolution shall be interpreted and applied to the extent permitted by law.

15. Our website

15.1 We do not guarantee that our website or any content on it will always be available or uninterrupted. We may suspend or withdraw or limit the availability of all or any part of our website for business and operational reasons. In the event of suspension or withdrawal, we will try to notify you in advance.

15.2 We do not guarantee that our website is secure or free of bugs and viruses, you are responsible for configuring your information technology, computer programs and platform to access our website and you should use your own virus protection software.

16. Termination of contract

16.1 Without limiting any of our other rights, we may suspend the supply or delivery of Goods to you or terminate the Contract immediately by giving you written notice if:

• 16.1.1 If you materially breach any term of the Contract and (if the breach is remediable) fail to remedy that breach within 30 days of receipt of written notice;
• 16.1.2 You fail to pay any amounts due under the contract on the payment due date;
• 16.1.3 You take any action related to the following situations: entering bankruptcy administration proceedings, provisional liquidation proceedings, reaching a debt settlement agreement with creditors (except for normal debt reorganization), entering liquidation proceedings (whether voluntary or court-ordered, except for normal debt reorganization), having assets taken over, cessation of business, or initiating similar legal proceedings in other jurisdictions;
• 16.1.4 You suspend, threaten to suspend, cease or threaten to cease all or most of your business;
• 16.1.5 Your financial position has deteriorated to such an extent that we consider that your ability to fully perform your contractual obligations has been threatened.

16.2 Termination of the contract will not affect the rights and remedies of both parties that arose before the termination.

16.3 Terms in the contract that are expressly or implicitly agreed to remain effective after termination (including but not limited to limitations of liability, confidentiality obligations, etc.) shall continue to be fully effective.

17. Force majeure events

17.1 We are not responsible for any failure or delay in performance of any of our obligations under the Contract resulting from any act or event beyond our reasonable control (a force majeure event).

17.2 In the event of force majeure:

• 17.2.1 We will notify you as soon as possible;
• 17.2.2 During the occurrence of an "event beyond our control", our obligations under the Contract will be suspended and the time for us to perform our obligations will be extended for the duration of the force majeure event. If an event "out of our control" affects our delivery of goods to you, we will arrange a new delivery date with you after the event "out of our control" is over.

18. Notice and Service

18.1 “Written form” as mentioned in these Terms includes email.

18.2 Any notice or other communication given under or in connection with the Contract must be in writing and delivered by: hand delivery, prepaid first class mail/next day courier service or by email.

18.3 Notices are deemed given when:

• 18.3.1 When delivered by hand, it will take effect when signed for;
• 18.3.2 Prepaid first-class mail/next-day express delivery: effective at 9:00 on the second working day after dispatch;
• 18.3.3 Email: Effective at 9:00 the next working day after sending.

18.4 When proving the delivery of any notice, if it is a letter, it is enough to prove that the letter was correctly addressed, stamped and delivered; if it is an email, it is enough to prove that the email was sent to the designated email address of the recipient.

18.5 This clause does not apply to the service of judicial process documents.

19. Use of personal information

We will only use your personal information in accordance with the Privacy Policy. For details, see: https://xprodlab.com/legal/privacy-policy/

20. Confidentiality Clause

20.1 The parties may have access to each other’s confidential information. The quotations and manufacturer information we provide are our confidential information, and the documents and specifications you upload are your confidential information.

20.2 Neither party shall disclose the other party’s confidential information to third parties except for quotation, production or legal requirements. The manufacturer will be subject to confidentiality obligations similar to those in this clause.

20.3 Files you upload or send via email will be treated as proprietary and confidential. You retain all rights but authorize us and the manufacturer to use, store, and copy the content for order fulfillment and data analysis.

20.4 The following information is not considered confidential:

• 20.4.1 Information known to the public;
• 20.4.2 Information already legally owned by the receiving party;
• 20.4.3 Information legally disclosed by third parties;
• 20.4.4 Information independently developed by the recipient.

20.5 Both parties are not responsible for each other’s liability for the loss, leakage or alteration of confidential information caused by third parties.

20.6 The obligation of confidentiality shall remain in effect even if the contract is terminated.

21. General Terms

21.1 Transfer of Contractual Rights and Obligations

We have the right to transfer our rights and obligations under the contract to other entities [you will be notified via written notice or announcement on this page]. You may assign or transfer your rights or obligations under the Contract to another person only with our written consent.

21.2 Changes to Terms

We may update these Terms, Platform Service Agreement or Transaction Rules in accordance with laws and regulations, platform service model, transaction process or business adjustments. If there are any major changes to users' rights and obligations, we will notify or publicize them in advance through website announcements, page prompts, emails, on-site notifications or other reasonable means. For a specific order that has been established and is being fulfilled, unless otherwise agreed in writing by both parties or otherwise stipulated by law, the transaction documents and terms confirmed by both parties when the order was established shall in principle apply. If you do not agree with the updated terms, you can stop using the relevant platform services; if you continue to use the platform services after the update takes effect, you will be deemed to have accepted the updated terms.

21.3 Waiver of Rights

If we fail to require you to perform your contractual obligations, delay in exercising your rights, or fail to take measures for breach of contract, this does not constitute a waiver of relevant rights, nor does it exempt you from your performance obligations. If we expressly waive a right, it will only be done in writing and will not be deemed an automatic waiver of rights for subsequent breaches.

21.4 Platform governance measures

If XProdLab discovers or has reasonable grounds to believe that platform partner companies, service providers or users have violated laws and regulations, violated platform rules, infringed upon the legitimate rights and interests of others, had abnormal service quality, made false statements, malicious transactions, evaded payment, leaked confidential information or other behaviors that may harm the security of platform transactions, XProdLab has the right to take necessary measures within the scope permitted by law, including but not limited to requesting explanations, suspending display, restricting orders, suspending or terminating platform services, retaining transaction records, assisting in dispute resolution, and providing necessary information to relevant competent authorities or rights holders. XProdLab's adoption or failure to adopt the aforementioned platform governance measures does not naturally change the contract counterparty or responsible party for a specific order.

21.5 Independence of terms

Each provision of these Terms is enforceable individually, and if any court or relevant authority determines that any one of these provisions is illegal or unenforceable, the remaining provisions will remain in full force and effect.

21.6 Third party rights

This Contract is between you and us and is valid only between the parties. No third party shall have any right to assert rights under this contract.

21.7 Applicable law and jurisdiction

This contract shall be governed by the laws and administrative regulations of the People's Republic of China (only to clarify the legal rules applicable to this contract, excluding the Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan, China). All disputes arising under and related to this contract shall first be resolved through negotiation between the two parties. If the negotiation fails, they shall be submitted to the People's Court where we are located for judicial decision. During the litigation, the terms not involved in the dispute must continue to operate.

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